Data is collected from export-oriented manufacturing small and medium enterprises (SMEs) in Indonesia. Methodology/Technique-This study adopts a cross-sectional research design. Objective-This paper seeks to provide new insights into the relationship between market orientation and innovation performance by empirically testing the direct effect of market orientation (MO) on innovation performance and exploring the effects of moderation in marketing constructs, namely customer relationship management (CRM) and knowledge management, in these relationships. Our study has several contributions, including adding insight into e-service studies, price, customers' satisfaction, and loyalty, especially in the online transportation industry. This is because the relationship between the two can produce positive impacts such as consumer loyalty with mediation through satisfaction. Therefore, prices will be appropriate in addition to quality electronic services. Novelty-Good management in service companies will serve customers with great satisfaction, thus affirming the rightness of consumer loyalty to the company. Thus, we can say that Gojek and Grab consumers are quite satisfied with the quality and price so they pay with loyalty. Findings-The results show that there is a positive influence between e-service quality and price to build loyalty through each Gojek and Grab customers' satisfaction. The data of this study employs a path analysis with SPSS 25.0 and AMOS. The sample includes 200 respondents from both online transportation operator's customers. An explanatory survey with simple random sampling technique is used. Methodology/Technique-The type of the study is verification. This study aims to measure the influence of e-service quality and price to build loyalty through customer satisfaction Gojek and Grab. Under these programs, consumers have different levels of satisfaction and loyalty for each type of online vehicle. Each company strives to maintain the loyalty and satisfaction of its customers by setting up procedures such as e-service quality programs and pricing policies. In Indonesia, Gojek and Grab are competitors in their industry. Objective-The development of the online transportation industry has led to increasing competition. Result In the direct effect research suggests that customer experience fully mediated relationship between eCRM, customer satisfaction, and Loyalty. Result In the direct effect research suggests that e-CRM have positive and significant predictor of customer experience, satisfaction and loyalty. Empirical Investigation was carried out to validate the framework through measurement reliability and validity, and testing the significant the mediating effect of experience and satisfaction between eCRM and Loyalty using partial least square-structural equation model (PLS-SEM). Data was collected from 190 respondents who used online transportation. This paper contributes to broadening the application e-Customer Relationship Management, Customer Experience, Customer Satisfaction and Customer Loyalty. The specific purpose of the paper is to identify the mediating effect of experience and satisfaction between eCRM and Loyalty in online transportation. One of the most vibrant sharing economies in Indonesia today is the online transport business model. In Indonesia, Sharing economy is predicted to grow rapidly and become a very promising business model in the future. Sharing economy inspire people to share resources to produce more efficient economies. Simultaneously complaint resolution, customer orientation, customer empowerment and customer knowledge variables significantly influence customer loyalty in Islamic Banking in North Sumatra and the hypothesis is accepted. The better CRM that is owned and implemented by Islamic Banking in North Sumatra will have an effect on increasing customer loyalty. Findings-The results of this study are as partial complaint resolution, customer orientation, customer empowerment and customer knowledge variables have a significant effect on customer loyalty in Islamic Banking in North Sumatra and the hypothesis is accepted. The analytical method used is multiple linear regression analysis. Methodology/Technique-The sample of this study is 120 Islamic banking customers in North Sumatra, namely customers at PT. Objective-The purpose of this research is to determine whether CRM (Customer Relationship Management) indicators, namely complaint resolution, customer orientation, customer empowerment and customer knowledge affect the loyalty of sharia bank customers in North Sumatra.

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